Shipping policy

This policy explains how we process, ship, and deliver your order.

1. Order Processing Time

All orders are processed within 72 hours (3 business days), based on UK business hours, Monday to Friday, excluding UK public holidays. Orders placed on weekends or holidays will begin processing on the next business day.

2. Estimated Delivery Times

Delivery times are estimates and begin once your order has shipped, not from the date it was placed. Occasional delays can occur due to customs, weather, or courier disruptions that are outside our control.

3. Shipping from Multiple Origins

Vitta Nutrition works with multiple suppliers located in different countries. As a result:

• Items in the same order may ship from different locations and arrive in separate packages, on different days.
• You will receive tracking information for each package individually.
• This does not affect your total shipping cost or the price you paid.

4. Order Tracking

Once your order (or part of your order) ships, you will receive a tracking number by email. Please note that tracking updates for international shipments can sometimes take a few days to appear online after dispatch — this is normal and does not mean your order has been delayed.

5. Customs and Import Charges

Vitta Nutrition uses Delivered Duty Paid (DDP) shipping for orders to the United Kingdom. This means all applicable import duties and taxes are already included in the price you pay at checkout. You will not be charged any additional customs fees or import taxes on delivery.

6. Lost, Delayed, or Damaged Orders

If your order is lost, significantly delayed, or arrives damaged, please contact us at help@vittanutrition.shop within 48 hours of the expected delivery date (for lost or delayed orders) or within 48 hours of delivery (for damaged items), including photos where relevant. We will investigate with our shipping partners and arrange a replacement or refund where appropriate.

7. Incorrect Delivery Address

Please double-check your shipping address at checkout. If an order is returned to us or lost because of an incorrect or incomplete address provided by the customer, reshipping costs will be the customer's responsibility. If you notice an error shortly after placing your order, contact us immediately at help@vittanutrition.shop and we will try to correct it before the order ships.

8. Shipping Restrictions

At this time, we ship exclusively within the United Kingdom. We are unable to deliver to PO boxes or freight-forwarding addresses. We reserve the right to decline shipment to any address we are unable to verify or reliably deliver to.